Terms of Service

Effective Date: February 26, 2026 — Last Updated: June 13, 2026

These Terms of Service ("Terms") govern your access to and use of the Astrasonic application, website, and all related services (collectively, the "Service"), operated by Astrasonic ("we," "us," or "our"), a brand of Plan Bakery B.V., a company registered in the Netherlands.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

• "Service" refers to the Astrasonic desktop application, website at astrasonic.ai, cloud backup functionality, and all associated features and APIs.
• "Cloud Backup Service" refers specifically to the optional cloud storage feature that allows you to back up music files to remote storage.
• "User," "you," or "your" refers to any individual or entity that accesses or uses the Service.
• "Content" refers to any files, data, metadata, or information you upload, store, or transmit through the Service.
• "Third-Party Infrastructure Provider" refers to Backblaze, Inc. ("Backblaze"), whose B2 Cloud Storage service is used for the underlying cloud storage infrastructure.

2. Cloud Backup Service

2.1 Nature of the Service

The Cloud Backup Service is a convenience feature designed to provide an additional layer of protection for your music files. It is not a primary backup solution and should not be relied upon as your sole means of data preservation.

2.2 Third-Party Storage Infrastructure

The Cloud Backup Service uses Backblaze B2 Cloud Storage as its underlying infrastructure provider. Your files are stored on Backblaze's servers located in the European Union (EU Central region). By using the Cloud Backup Service, you acknowledge and agree that:

• Your data is physically stored on and managed by Backblaze's infrastructure, which is subject to Backblaze's own Terms of Service and Privacy Policy.
• We act as an intermediary that facilitates the transfer of your files to and from Backblaze's storage.
• We do not control, own, or operate the underlying storage hardware or network infrastructure.
• Any outages, data loss, performance issues, or service disruptions originating from Backblaze's infrastructure are beyond our direct control.
• Backblaze may modify, update, or change their service terms, availability, or pricing at any time.

2.3 Your Responsibility for Local Backups

You are solely and exclusively responsible for:

• Maintaining at least one (1) independent local copy of all files you upload to the Cloud Backup Service.
• Regularly verifying the integrity and completeness of your local copies.
• Implementing your own backup strategy that does not rely exclusively on the Cloud Backup Service.
• Ensuring that your original music files and DJ databases remain accessible on your own devices.

2.4 No Guarantee of Data Retention

We make no guarantee whatsoever regarding:

• The long-term retention of your data on the Cloud Backup Service.
• The availability of the Cloud Backup Service at any given time.
• The integrity of files after upload, storage, or download.
• The continued existence of the Cloud Backup Service in the future.

We reserve the right to discontinue the Cloud Backup Service, in whole or in part, at any time with reasonable notice. In such event, we will make commercially reasonable efforts to provide you with an opportunity to download your data before discontinuation.

3. Software License and Intellectual Property

3.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Astrasonic application and Service for your personal, non-commercial DJ library management purposes. This license does not constitute a sale of the software.

3.2 Ownership

The Service, including all software, code, design, trademarks, and intellectual property, remains the exclusive property of Plan Bakery B.V. (operating as Astrasonic) at all times. You may not:

• Copy, modify, distribute, sell, or lease any part of the Service.
• Reverse-engineer, decompile, or disassemble the software, except where permitted by applicable law.
• Use the Astrasonic name, logo, or branding without prior written consent.
• Sub-license, rent, or transfer your access to another person or entity.

4. Desktop Application and Library Access

4.1 How the Application Works

The Astrasonic desktop application reads and writes to your local DJ software database (e.g., Rekordbox, Traktor). By using the application, you acknowledge that:

• The application accesses and modifies your DJ software's database files directly on your computer.
• Changes made by the application to your library metadata (tags, cue points, playlists, filenames) are applied to your actual database and may be irreversible.
• You are solely responsible for any consequences resulting from changes made by the application to your library.

4.2 Backup Before Use

The application includes built-in backup features to help protect your data, but you should not rely solely on these. Maintaining your own independent backups is your responsibility.

4.3 Third-Party DJ Software Compatibility

The Service is designed to work with third-party DJ software such as Pioneer Rekordbox and Native Instruments Traktor. However:

• We make no warranty of compatibility with any specific version of third-party software.
• Third-party software vendors may update, change, or discontinue their products or database formats at any time, which may affect or break our integration.
• We are not affiliated with, endorsed by, or responsible for Pioneer DJ, Native Instruments, or any other third-party software vendor.
• We will make reasonable efforts to maintain compatibility, but cannot guarantee uninterrupted support for any third-party platform.

4.4 Enrichment Data Sources

The Service enriches your music library metadata using our own proprietary music catalog. We make no guarantee regarding the accuracy, completeness, or availability of enrichment data. Enrichment results may vary depending on the quality of your existing metadata and the availability of matching records.

4.5 No Guarantee of Results

We make no guarantees regarding the outcomes, improvements, or results you may achieve by using the Service. Library cleaning and enrichment results are inherently variable and depend on factors including the size, format, and quality of your existing library. Results achieved by one user may not be representative of results achieved by others.

4.6 Automatic Updates

The desktop application is distributed via astrasonic.ai and receives updates through the Sparkle framework. By using the application you consent to automatic update availability checks on launch and, if enabled in settings, automatic download and installation of updates. You may disable automatic installation in settings; we recommend keeping the application updated to receive security fixes. Where an update is necessary to keep the application in conformity, we will make it available in accordance with applicable EU consumer law.

5. Subscriptions and Payments

5.1 Billing

Certain features of the Service require a paid subscription. If you purchase a subscription:

• You will be billed in advance on a recurring basis (monthly or annually, depending on the plan you select).
• Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
• A valid payment method is required to process your subscription payment.

5.2 Fee Changes

We may modify subscription fees at any time. Fee changes will take effect at the start of the next billing cycle following notice. We will provide at least 30 days' notice of any price increase. Continued use of the Service after a fee change constitutes acceptance of the new fees.

5.3 EU Statutory Right of Withdrawal

If you are a consumer in the European Union, you ordinarily have a 14-day statutory right of withdrawal from distance contracts under Directive 2011/83/EU (implemented in the Netherlands in Boek 6 of the Burgerlijk Wetboek), beginning on the date of purchase.

Under Art. 16(m) of Directive 2011/83/EU, this right does not apply to the supply of digital content not delivered on a tangible medium where performance has begun with your prior express consent and your acknowledgment that the right of withdrawal is thereby lost. At checkout, you provide this consent through a separate, standalone confirmation before payment.

5.4 Initial FIX & ENRICH — One-Time Service (€99.99)

The Initial FIX & ENRICH is a one-time flat-fee service.

• Before processing begins: if you contact us at [email protected] before your library job begins processing, we will cancel the job and refund the full amount to your original payment method within 5–10 business days.
• Once processing has begun: because the service is digital content delivered immediately with your prior express consent, the right of withdrawal is excluded under Art. 16(m) of Directive 2011/83/EU, and the fee is non-refundable except where we have made a material error in processing (contact us within 14 days of job completion) or where required by mandatory consumer protection law.

5.5 Subscription Refunds and Cancellation

• You may cancel any subscription at any time from within the App or by contacting [email protected]. Cancellation takes effect at the end of your current paid billing period, and you retain access until then.
• No prorated refund is issued for the unused portion of a billing period.
• Refund requests for a charge are considered on a case-by-case basis within 14 days of that charge. Refunds are generally not available where the subscription has been actively used for more than 14 days of the billing period, or where data has been uploaded under a Cloud Backup plan during the billing period.
• If a significant, documented service outage or defect prevented normal use, contact us within 14 days and we will review the situation for a prorated credit or refund at our discretion.

5.6 Monthly Message Allowance and Credit Top-Ups

Agent DJ subscription plans include a monthly message allowance that is granted for each billing period and resets at the start of each new period — unused messages do not roll over, and no further allowance is granted after cancellation. Separately, purchased credit top-ups are digital content delivered immediately and are non-refundable once granted (except where a technical error prevented delivery, or where we discontinue the Agent DJ service entirely, in which case unused credits are refunded pro rata). Purchased credit top-ups do not expire while the service is offered and your account remains active.

5.7 Free Trial

The FIX & ENRICH subscription includes a first month free trial. You may cancel without charge during the trial. If you do not cancel before the trial ends, the subscription automatically converts to a paid plan at €4.99/month. We make the auto-conversion and its price clear before you start the trial.

5.8 Refund Process

To request a refund, contact [email protected] with your account email, the purchase date and amount (and payment reference if available), and the reason for your request. We aim to acknowledge within 2 business days and respond substantively within 5 business days. Approved refunds are processed via Stripe to your original payment method within 5–10 business days. Where you exercise a valid statutory right of withdrawal, we will refund you without undue delay and within the period required by applicable law.

6. User Accounts and Access

Minimum age: you must be at least 16 years old to use the Service. By using the Service, you confirm that you are 16 or older.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

7. Acceptable Use

You agree that you will:

• Only upload files that you own or have the legal right to store and back up.
• Not use the Service for any illegal purpose, including but not limited to distributing pirated or unlicensed content.
• Not attempt to circumvent any security measures, rate limits, or access controls.
• Not use the Service to store files unrelated to DJ music library management.
• Not attempt to reverse-engineer, decompile, or interfere with the Service's operation, except to the limited extent permitted by applicable law (including the statutory interoperability right under Art. 6 of Directive 2009/24/EC, which cannot be contractually excluded).
• Comply with all applicable laws and regulations, including copyright laws.

You must not:

• Use the Service to circumvent, bypass, remove, or disable any digital rights management (DRM) protection on music files, or process files to enable or facilitate copyright infringement.
• Use the Cloud Backup service as a distribution mechanism for copyrighted content to any third party.
• Upload, store, or process any content whose possession, storage, or distribution is illegal, including child sexual abuse material (CSAM).
• Introduce malware, conduct denial-of-service attacks, gain unauthorized access to our systems or other users' accounts, or scrape or harvest data from the Service by automated means without our written consent.
• Impersonate any person or entity, create multiple accounts to circumvent limits or free-trial restrictions, or share your account credentials.
• Resell, sublicense, white-label, or use the Service to manage third parties' DJ libraries as a commercial service, or to build a competing product, without our prior written consent.
• Use Agent DJ outputs for unlicensed public performance without the appropriate performance rights from your national licensing authority (e.g., BUMA/STEMRA in the Netherlands).

7.1 Copyright Notices and Takedown

We comply with valid copyright removal requests under applicable law. To report copyright infringement, contact [email protected] with: identification of the copyrighted work and the specific infringing material, your contact information, a statement of good-faith belief that the use is not authorized, and a statement that the information is accurate and that you are the rights holder or authorized to act for them. We do not proactively monitor the audio content of uploaded files, but we respond to valid notices and legal process.

7.2 Enforcement and Appeals

We may, without prior notice where appropriate, suspend, restrict, or terminate your account, or remove content, for violation of these Terms or applicable law, and may cooperate with law enforcement and respond to valid legal process. Where practicable we will notify you and explain the reason, except where notification would compromise an investigation, is legally prohibited, or the urgency makes it impractical. If you believe an action was taken in error, contact [email protected] within 30 days; we will review and respond in writing within 10 business days.

7.3 Copyright and Licensing

The Cloud Backup Service is designed for backing up music files that you have legitimately purchased, licensed, or otherwise have the legal right to possess and copy. You represent and warrant that:

• You own or have obtained valid licenses for all music files you upload.
• Your use of the Cloud Backup Service does not infringe on any third party's intellectual property rights.
• You understand that backing up files does not grant you any additional rights to those files beyond what you already possess.

We are not responsible for verifying the ownership or licensing status of any files uploaded to the Service. You bear full responsibility for ensuring compliance with applicable copyright laws.

8. Data Security and Encryption

We implement reasonable security measures to protect your data, including:

• Server-side AES-256 encryption for all files stored in the Cloud Backup Service.
• Presigned, time-limited URLs for all file uploads and downloads.
• SHA-256 content hashing for file integrity verification.
• Secure HTTPS connections for all data transfers.

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security and shall not be held liable for any unauthorized access, data breaches, or security incidents.

9. Limitation of Liability

9.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASTRASONIC, PLAN BAKERY B.V., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages.
• Any loss of profits, revenue, data, goodwill, or other intangible losses.
• Any damages resulting from your reliance on the Service.
• Any damages resulting from unauthorized access to or alteration of your data.
• Any damages arising from the conduct of any third party on the Service.

9.2 Cloud Backup Specific Limitations

WITHOUT LIMITING THE GENERALITY OF SECTION 6.1, WE SHALL NOT BE LIABLE FOR:

• Data loss of any kind, whether caused by hardware failure, software bugs, human error, natural disasters, cyber attacks, or any other cause.
• Corruption of files during upload, storage, or download.
• Service downtime or unavailability, whether planned or unplanned.
• Failures of the Third-Party Infrastructure Provider (Backblaze), including but not limited to data center outages, hardware failures, data loss incidents, or any disruption of Backblaze's services.
• Loss of access to your data due to account issues, service changes, or discontinuation.
• Incomplete or failed backups due to network issues, file format incompatibilities, or size limitations.
• Any damages resulting from your failure to maintain local copies of your files as recommended in Sections 2.3 and 4.2.

9.3 Maximum Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY EUROS (EUR 50.00).

9.4 Acknowledgment of Risk

You expressly acknowledge and agree that:

• Cloud storage inherently carries risk of data loss.
• No backup system is infallible.
• You use the Cloud Backup Service at your own risk.
• You have been advised to maintain independent local backups.
• The limitations of liability in this section are a fundamental part of the bargain between you and Astrasonic, and that Astrasonic would not provide the Service without these limitations.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY.
• FITNESS FOR A PARTICULAR PURPOSE.
• NON-INFRINGEMENT.
• THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• THAT ANY DATA STORED WILL BE ACCURATE, RELIABLE, OR RETAINED.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Astrasonic, Plan Bakery B.V., its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any third party's rights, including intellectual property rights.
• Any Content you upload, store, or transmit through the Service.
• Any claim that your Content infringes upon, violates, or misappropriates any copyright, trademark, or other intellectual property right of any third party.

12. Service Modifications and Termination

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service at any time.
• Change pricing, features, or storage limits with reasonable notice.
• Terminate your access to the Service for violation of these Terms.
• Remove Content that violates these Terms or applicable law.

Upon termination, you may request a download of your stored data within thirty (30) days. After this period, we may delete all your stored data without further notice.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. The Privacy Policy is incorporated into these Terms by reference.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

For consumers within the European Union, this choice of law does not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of your country of habitual residence.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, power failures, internet or telecommunications failures, third-party service outages (including Backblaze), cyber attacks, or any other force majeure event.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

17. No Agency Relationship

Nothing in these Terms shall be construed to create any partnership, joint venture, employment, or agency relationship between you and Astrasonic. You may not represent yourself as an agent or representative of Astrasonic.

18. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Astrasonic regarding the Service and supersede all prior agreements, understandings, and representations.

19. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

20. Contact

For questions about these Terms, please contact us at:

Astrasonic (operated by Plan Bakery B.V.)
KvK: 70878986
Molenkade 18, 2645 AX Vinkeveen
The Netherlands
Email: [email protected]
Website: astrasonic.ai

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